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Privacy Policy

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Privacy Policy

Golden Point Age Care (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our website or engage with our services.

1. Who We Are

Golden Point Age Care is a Melbourne-based aged care provider offering home elderly care services across the Greater Melbourne area, including personal care, nursing, respite, and dementia support.

Our website is: https://goldenpointagecare.com

2. Information We Collect

We collect information necessary to provide you with quality aged care services and to improve your experience on our website.
This may include:

Personal Information:

  • Full name
  • Address and postcode
  • Phone number and email address
  • Date of birth (where relevant to care eligibility)
  • Health or medical information (only if voluntarily provided)
  • Emergency contact details


Website & Technical Information:

  • IP address and browser type
  • Pages visited, time spent on site, and referring URLs
  • Information collected through cookies or similar tracking tools

 

3. How We Collect Information

We collect personal information through:

  • Website forms (e.g., “Book a Free Assessment” or “Contact Us”)
  • Phone calls or email enquiries
  • In-person assessments and consultations
  • Newsletter subscriptions or downloadable resources
  • Cookies and analytics tools such as Google Analytics or Meta Pixel


You may choose to interact with us anonymously or under a pseudonym where practical.

4. Why We Collect Your Information

We collect and use your information to:

  • Provide and manage our in-home aged care services
  • Respond to enquiries, bookings, or service requests
  • Process and manage Home Care Packages or government funding information
  • Communicate updates, resources, and helpful aged care information
  • Improve our website’s functionality and user experience
  • Comply with legal and regulatory obligations

5. Use of Cookies and Analytics

Our website uses cookies to enhance your browsing experience and analyse traffic patterns.
Cookies may collect information such as your device type, browser version, and usage data.
You can disable cookies in your browser settings, but some parts of the site may not function properly.

We may use tools such as:

  • Google Analytics – to understand site usage and improve performance
  • Meta (Facebook) Pixel – for remarketing and conversion tracking


These tools may transfer some data overseas (e.g., to the United States).

6. How We Store and Protect Your Information

We store your data securely on password-protected systems and encrypted databases.
We take reasonable technical and organisational measures to prevent:

  • Unauthorised access or disclosure
  • Loss or misuse of information
  • Alteration or destruction of data


Only authorised staff members who require access to perform their duties can access personal information.

7. Disclosure of Personal Information

We do not sell or rent personal information. We may share your data only when:

  • It’s required to deliver our care services (e.g., with healthcare professionals or funding bodies)
  • You give consent for us to share it
  • It’s required by law, regulation, or government authority (e.g., My Aged Care compliance)
  • We engage trusted third-party providers (e.g., IT hosting, form tools, or email systems) under strict confidentiality agreements

8. Overseas Disclosure

Some of our website tools or service providers (such as Google Workspace or analytics platforms) may store data on servers located overseas (e.g., in the United States or the European Union).
We take reasonable steps to ensure these providers comply with privacy standards equivalent to the Australian Privacy Principles.

9. Access and Correction of Personal Information

You have the right to:

  • Request access to the personal information we hold about you
  • Request corrections or updates if your information is inaccurate or incomplete


To do so, please contact us via the details provided below.
We’ll respond within a reasonable timeframe (usually 30 days).

10. Your Rights and Choices

You may:

  • Opt out of receiving marketing emails by clicking the “unsubscribe” link
  • Request that we delete or restrict use of your data (subject to legal requirements)
  • Disable cookies through your browser
  • Choose not to provide personal information (though this may limit our ability to provide services)

11. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of any third-party sites you visit.

12. Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy or how your information is handled, please contact us at:

Golden Point Age Care
Email: goldenpointagecare@gmail.com
Phone: 0461 409 386
Address: 36 Volley St., Tarniet VIC, 3029

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